AVP Visual Design, Global UX
05.2022 - 07.2024
During my two years as AVP of Design on Citigroup’s Global UX Team, I had the privilege of working alongside, and learning from, an exceptional team of designers and creative leaders, as well as world-class subject-matter experts in the areas of research and analytics. One of my key contributions was collaborating with senior leadership on the organization and establishment of Citi's first UX Center of Excellence, which became an important touchstone for Citi UX teams worldwide.
My responsibilities encompassed a range of activities, from developing global design strategies to hands-on design work for critical projects. Broadly speaking, my role & responsibilities can be divided into the following three primary areas:
Under the direction of the Global Head of UX Design, I collaborated closely with the Head of Developer Experience, and the dual Heads of UX Research on a comprehensive audit of the existing Developer Portal and overall Developer Experience.
In addition to participating in high-level strategy meetings, I worked directly on features prioritization and created detailed, multi-year roadmaps.
Worked on the redesign of the CitiVelocity Notification Panel, which was an integral part of the larger CitiVelocity Redesign. The project aimed to streamline communications and improve user engagement by delivering timely and relevant dashboard notifications while not inundating users with unnecessary information or interruptions.
Since joining Citi, Maggie has been a fantastic teammate and partner to my team. Her skills are versatile and she has made significant contributions to the design and communication language for the developer experience, including designing presentations for high-level stakeholders ... and advising on content for communications and making sure that our messages and calls-to-action are appropriate and impactful.
Claire Olsson
Director of Developer
Experience at Citi